Law Enforcement Technology

MAR 2017

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18 T E C H O N PAT R O L station address or things that are pretty common for most reports. Metropolitan Police Department (Washington D.C.), an agency that transitioned to Mark43 RWS a little more than two years ago has seen measurably increased efficiency and savings. "What we saw was that we were able to save Washington D.C. Metro Police about 238,000 hours a year in report times," Crouch explains. "It's the equivalent of them hiring an addition 110 officers." Another area of improved efficiency is reducing duplicate work. The records clerk or evidence tech- nician no longer has to rekey in the officer's information, explains White. This also increases accuracy. "The officer is the first line of data collec- tion for the agency," says Pugh. "In the past, they were filling out information in their notepad or filling out a report by hand, then somebody else had to go back in after the fact and enter all that information into their records management system." RWS allows the officer, the first hand witness, to enter their information exactly as intended. Christie confirms this stating the auto- populated, required fields across the multiple screens and reports has cut their agency's processing time from officer entry to records clerk validation by over 90 percent. Pugh states his company expects their officers to be able to sit down and within a few minutes know how to fill out any of their field reports. With the concern over officer deaths due to having their attention drawn away from their surroundings, intuitive, standard- ized RWS is essential. "It's not some- thing that takes all of their attention," says Pugh. "They're not pouring into a computer screen unaware of their sur- roundings. Because of it being intuitive it allows them to still maintain aware- ness of their surroundings while they are filling out that report." Cost and value As far as price, not much has changed. What has is the value. White explains that a product can now be enhanced and built quicker than ever before. Pugh agrees the maintenance of cost is actually a positive thing, "With all the advancements and the new technology we've managed to keep the price the same over the years from our older out- dated field reports." Crouch is an advocate of their cloud-based model stating pricing on a subscription system makes more finan- cial sense. "I think that the old way of pricing these systems is not going to  West Covina Ser vice Group's RWS grew from the end-users out to their customer base.  Spillman Technologies has developed its technology with 'easy-of-use' in mind so that officers can quickly learn how to fill out their field reports.  Mark43 RWS has saved Washington D.C. Metro Police about 238,000 hours per year in report times.

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