Law Enforcement Technology

JUN 2019

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32 LAW ENFORCEMENT TECHNOLOGY JUNE/JULY 2019 Request information at The design review is expected to have been completed in May with equipment testing done by the end of the year. After installing equip- ment, they expect to do a coverage acceptance mid to late summer 2020. Leonard expects to have system accep- tance by the end of 2020. C O M M S , R A D I O A N D D ATA C O N N E C T I V I T Y Not in a vacuum One of the components of an upgrade Anne Arundel recognized was the need to look beyond just the radio. "When you are overhauling a dispatch radio sys- tem you are only worried about radios," explains Margaret Moran, Director, Public Sector Group, Infor. However, she explains, a system upgrade needs to be about more than the radio by includ- ing the entire telecommunications. "It has to have functionality to integrate with CAD. Closed systems have to be opened up. Not just the radio system, it has to have total network infrastruc- ture." Leonard agrees, explaining how Motorola's Command Central Software Suite plays into this total system upgrade model. "We're looking at a lot of enhanced features and capabilities beyond push-to-talk. Geo-location is a big part of that. We're embedding the ability for GPS technology, text mes- saging. We're really doubling down on these enhanced features, data capabili- ties in our Next Generation solutions." "You're not just getting a system that manages a call," Moran states. "911 Dispatch used to be an island of itself. Today to make things work right it has to be a nucleus from when you put the call in to the end. You have to plan that core and not just each piece individual- ly, not how one piece feeds each other." Power of partnership Another key to a successful overhaul is partnership. On numerous levels, from the vendor and agency, to inter and intra-agency, working together appears to reap the most benefit. "The depart- ments who do it well have a solid core team, from the chief all the way down to the field and dispatch," says Moran. Praising Anne Arundel's ability to part- ner, "They had one of the best teams we've ever worked with. They have been live on the system for one and a half years and there is a standing meeting every other Monday. We still touch base to keep the project moving. It keeps the software and relationship fresh." Agency to agency partnership is important as well. "You can save a lot of money and give smaller agen- cies the ability to have state of the art equipment," Moran says. The main infrastructure components, tower site facilities, physical radio equipment at the tower site and connectivity network are all areas where working with other

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